Last Updated on 10 May 2020
MALAUNDRY follows standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. These policies are standard for all dry cleaners and laundry operators.
Liabilities for Damaged Garments
We exercise the utmost care in cleaning and processing garments entrusted to us and use processes that, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we can not assume responsibility for inherent weakness or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry cleaning and laundering, we can not guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. MALAUNDRY’s liability with respect to any damaged items shall not exceed ten times (10X) our charge for cleaning that garment regardless of brand or condition.
Liabilities for Lost or Misplaced Garments
We exercise the utmost care in processing clothes received to avoid loss, misplacement or damage. However, there will be instances where clothes may be lost or misplaced. In such events, clients must report the differences in their laundry count within 24 hours of delivery. MALAUNDRY’s liability with regards to lost or mispalced clothes shall not exceed ten times (10X) our charge for cleaning that garment regardless of brand or condition.
Right to Refuse Service
MALAUNDRY reserves the right to reject clothes from clients. You will not be charged for items that are rejected.
MALAUNDRY reserves the right to terminate service and refund clients at any time for any reason. We will notify clients immediately via email or text message.
We reserve the right, in our sole discretion, to change these service policies and information at any time on our website and by email or text message to our clients. It is your responsibility to periodically check for any changes we may make to these service policies and information. Your continued patronage of our business following the email or text message of the changes to the service policies and information or other policies means you accept the changes. The revised service policies and information will take effect immediately we send emails or text messages to our clients.